Privacy Policy

We collect:

• Contact & account data: name, email, phone number, and password (stored hashed).
• Order & shipping data: billing/shipping addresses, order contents and history.
• Payment data: processed by our payment providers; we do not store full card numbers.
• Communications: messages you send us and records of SMS/email we exchange.
• Technical data: IP address, device/browser info, and cookies.

• Process, fulfill, and deliver your orders.
• Send transactional notifications (order confirmation, shipping/delivery updates, support messages).
• Provide customer support.
• Maintain your account and order history.
• Detect and prevent fraud and abuse.
• Comply with legal obligations.

When you provide your mobile number and place an order, you consent to receive transactional SMS about your order — confirmations, shipment updates, delivery status, and support messages. We do not send promotional or marketing SMS.

• Message frequency varies with your order activity.
• Message and data rates may apply.
• Reply STOP to opt out, HELP for help, or contact support@certipeptide.com.

No sharing of mobile information for marketing. We do not sell, rent, or share your mobile phone number or SMS opt-in/consent information with any third parties or affiliates for their marketing purposes. Phone numbers are used only to deliver the transactional messages above, and shared solely with the providers needed to send them.

We share personal information only with service providers who help us operate, under contracts requiring them to protect your data:

• Payment processors.
• Shipping and logistics carriers.
• SMS and email messaging providers.
• Hosting and infrastructure providers.

We may disclose information where required by law. We do not sell your personal information.

We use cookies to keep you signed in, remember your cart and regional preferences (language, currency), and understand Site usage. You can control cookies in your browser; disabling some may affect functionality.

We retain personal information as long as needed to provide services, fulfill orders, meet legal/tax obligations, resolve disputes, and enforce agreements, then delete or anonymize it.

Depending on your location, you may access, correct, delete, or export your data, and object to or restrict certain processing. Contact support@certipeptide.com to exercise these rights. You can also update your account or unsubscribe from emails anytime.

We use appropriate technical and organizational measures, including encryption in transit and hashed passwords. No method is completely secure, so we cannot guarantee absolute security.

Your information may be processed in countries other than your own, including where our providers operate. We take steps to ensure appropriate protection.

The Site is not directed to anyone under 18, and we do not knowingly collect data from children.

We may update this Policy; changes take effect when posted here with a revised date.

For any privacy question, email support@certipeptide.com or visit our Contact page. See also our Terms & Conditions and Company & Legal page.