Frequently Asked Questions
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General
+Are your products for human use?
No. All products are sold strictly for laboratory and research use only, and are not for human or animal consumption.
+Do you provide a Certificate of Analysis?
Yes. Every batch is third-party tested and its COA is published and searchable by lot number on our Lab Reports page.
Orders
+Can I track my order?
Once signed in, your order history and status are available under My Account. A confirmation is also sent by email.
Quality Control
+How do I verify a COA is authentic?
Match the lot number on your vial to the published COA. Where available, use the third-party lab verification link on the report.
Shipping
+How fast do orders ship?
In-stock orders typically ship within 1–2 business days. Free FedEx 2-Day shipping applies to US orders over $200.